S 3170 · in committee · significant
Stuck On Hold Act
- veterans
What this bill does
- The bill requires the VA to add automated systems that show callers their expected wait time and offer callbacks.
- Veterans and others calling the VA are affected by these customer service improvements.
- The VA must implement these systems and issue guidance to reduce average wait times to 10 minutes or less.
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Community Threads
Started by Cosponsor
- 01
How would implementing callback systems at the VA change wait time experiences for veterans compared to current hold procedures?
- 02
What funding or resources would the VA need to develop automated systems that meet the 10-minute average wait time requirement?
- 03
Which VA call centers or services should be prioritized for these automated systems if they cannot be implemented everywhere simultaneously?
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Sponsor · R-LA
John Kennedy
Citizen cosponsors
0
In Congress
1/ 100
Senators cosponsoring
Introduced 2026-04-29
Joining the bill
Legislative timeline
2026-04-29 · senate · Committee
Committee on Veterans' Affairs. Hearings held.
2025-11-10 · senate · IntroReferral
Read twice and referred to the Committee on Veterans' Affairs.
2025-11-10 · IntroReferral
Introduced in Senate
Citizen comments
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